Refund policy

Refund and Replacement Policy:

We value your satisfaction and strive to provide the best quality products. In the event that the product delivered from our end is incorrect or defective, you can request a refund within 7 days of delivery.

Replacement Policy:

You can request a replacement within 7 days from the date of delivery, provided that the product is either incorrect or defective. We are committed to ensuring that you receive the product you ordered in the best condition. To initiate a replacement, kindly follow the steps outlined in our email or WhatsApp communication. (support@happyhomesonline.com , 9004795023)

To start a replacement, you can contact us at support@happyhomesonline.com. If your replacement is accepted, we will arrange a pick up of the old item from your doorstep in the next 2 working days, and you will receive a new item in next 5 days at your doorstep

Items sent back to us without first requesting a replacement will not be accepted.

Contacting Us:

For any queries related to replacement, order inquiries, or any other concerns, we kindly request that you reach out to us via email or WhatsApp messages. Our dedicated support team is available to assist you and ensure a smooth resolution process.  (support@happyhomesonline.com , 9004795023)

Product Variation Notice:

We would like to draw your attention to the fact that in some instances, there might be a slight variance between the product as seen in videos, on our website, and the actual product you receive. This variation could be due to differences in lighting and photographic angles during the creation of visuals. Rest assured, we strive to provide accurate representations of our products to the best of our ability.

Thank you for choosing our products, and we appreciate your understanding of our policies. Your satisfaction is our priority, and we are here to ensure a positive shopping experience for you.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Invalid reasons
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at happyhomesonline.com. The buyer should make sure he or she wants to buy the items before submitting an order, not after. The buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

 Product colour may vary depending on the stock availability

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.