Shipping policy

Notice : Delivery time will start after order dispatches from our end. it might take 7-21 working days to deliver after the dispatch date. depending on local situation of Origin and destination pin codes.

We appreciate your patience in such cases.

Our business days are Monday to Friday.

Product colour may vary depending on the stock availability

Can I track my order?

YES, you will receive the AWB number (within 1 - 2 days) once you place an order. You can track your order on our Tracking Page with the help of an AWB number or your order ID. If still, you face issues in tracking your orders, feel free to call or WhatsApp us at +91 9004795023 or you can also mail us at support@happyhomesonline.com

Shipping Times:

For most serviceable pin codes, we try to deliver within 7 days. But due to unforeseen circumstances like weather, strikes, remote locations, stocking issues, or any other reason - it may take longer. You will, however, be able to track your package using a unique tracking link that we will email/SMS you after your order is sent to our delivery partner.

Unboxing Video instructions ( for all products )

Shipping is the most important process in the life cycle of a physical product buying experience in an e-commerce website. This process is prone to issues & human error that can’t be resolved with the click of a button. And any issues that might occur due to unforeseen circumstances during the process need to be documented properly. Also, the use of third-party courier services makes it even more strict as we need to present the evidence to them if we want to claim any issues/damages. This is one of the reasons we ask everyone to make unboxing video. This is something that can only be done by the person receiving it. Buying online comes with its own perks and responsibilities. No courier company is perfect, and their weakest point, most of the time is the person responsible for pickup/delivery. Saying that, we suggest one should make unboxing video not only while buying from us but for any online purchase you do.

Unboxing video is compulsory when you purchase from our website and without it, we will not entertain any queries regarding this. When you are purchasing something, you are not only interacting with us but with a third-party courier service also which has their own set of guidelines and process for any issues. If you don’t take a video and find any issues with delivery, even if it may seem obvious to you, it may be to us and definitely not to the courier company. Even if we try to get the issue resolved, it can take a lot of time without video and is not guaranteed to be resolved. Taking a video might seem like a hassle but if any issue arises, it will be a more hassle.

The important purpose of unboxing video to resolve issues related to damage or defect, So please make sure when you make an unboxing video, it starts from the package label, and once model is out of box inspect the model for damage or defects in-front of the camera. If the damage or defect is not captured while making an video the video will not be considered to be a evidence of the damaged or defected product delivery. 

Guidelines

When delivery boy arrives to deliver your shipment, please inspect the shipment before accepting it. Make sure that the shipment was not tampered by anyone. If you feel like it has been tampered with and repacked, please take pictures of the package, reject the delivery & send an email to support@happyhomesonline.com or WhatsApp us at 9004795023 with the shipment images and we will verify the details. If everything is good it will be delivered next day, if not it will be returned, and order will be reshipped.

  • Put the camera on a stable place in a well-lit place so everything is clear.
  • Show the shipping label on the camera, which is present on the package. Shipping label contains the tracking number, your address and product details. It is important to show the shipping label clearly so it can be proven that the shipment you are unboxing is the correct shipment.
  • Show all sides of the package to show that the package has not been opened before and you are opening it for the first time.
  • Once the shipment is opened, please make sure that the product delivered is correct and not damaged.
  • Also check the product from all the angle if there is any defect on the product. If the defect is not noticed immediately we strictly do not entertain any request later.
  • In case everything is ok, and product is correct & in perfect condition, you are good to go.
  • In case of damaged shipment: Once the package is opened, please show the product box condition in the camera to show any damages on the box and also show the product itself.
  • In case of wrong product: Once the package is opened and you suspect the product delivered is wrong, please show all the sides of product box and labels present on the box to prove that the product is different. You don’t have to open the wrong product seal, keep it as it was delivered till the solution is provided.
  • All the steps above should be recorded without any cuts, and everything should be in frame all the times, do not take the product or shipment out of frame for even a slight moment.

Reasons like we could not take a video due to excitement; I was not available when the box was opened; it is not possible to make a video; the box is already open; etc. will not be taken into consideration, and we will not be able to help in this case.

Once the package is opened and re-packed just for the purpose of unboxing video. such video will not be accepted.

For any issues related to delivery, product, or similar concerns, please communicate with happyhomesonline.com via email or WhatsApp, providing all necessary evidence, within 24 hours. We kindly ask that no other forms of communication be used. If not communicated within this timeframe, happyhomesonline.com may not be able to address the issue.

Since this policy is clearly mentioned in multiple places, the absence of an unboxing video means we cannot offer any resolution to your concern. We always strive to provide the best possible resolution to disputes. However, after a resolution has been provided or in cases where the video is absent, we will not be able to offer any further assistance.

Any threats or defamatory statements made through any communication method, on social media, forums, or any other platform, or any similar act, will be considered a serious violation and may attract legal action.

Subject to Mumbai, Maharashtra jurisdiction.